Last Updated: 02/02/2025

At Nyx Nepal, we are committed to delivering high-quality products and ensuring your satisfaction with every purchase. Please review our Refund Policy carefully to understand our guidelines regarding refunds and returns.

1. Refund Policy Overview

We do not issue refunds unless the item delivered is damaged, defective, or incorrect. If you receive a damaged, defective, or wrong item, please contact us immediately, and we will resolve the issue promptly.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be damaged, defective, or incorrect upon delivery.

• You must notify us within 2 days of receiving your order.

• Proof of purchase (order number or receipt) must be provided.

Note: Refunds are not issued for change of mind, sizing issues, or any other reasons unrelated to damage, defects, or incorrect items.

3. How to Report a Damaged, Defective, or Incorrect Item

If you receive a damaged, defective, or incorrect item, follow these steps:

1. Contact Us: Email us at returns@nyxnepal.com or DM us on any of our social handles within 2 days of receiving your order. Include your order number, photos of the damaged/defective/incorrect item, and a description of the issue.

2. Wait for Instructions: Our team will review your request and provide further instructions on how to proceed.

3. Return the Item (if required): If necessary, we may ask you to return the item. In such cases, we will provide a return shipping label or reimburse you for return shipping costs.

4. Refund Process

Once we confirm that the item is damaged, defective, or incorrect:

• We will process a full refund, including shipping costs, within 5 business days.

• The refund will be issued to the original payment method used for the purchase.

5. Non-Refundable Items

Refunds are not issued for the following:

• Change of mind or personal preference.

• Items that have been used, worn, or altered.

• Sale or discounted items (unless damaged or defective).

• Personalized or custom-made products (unless damaged or defective).

6. Exchanges

We do not offer exchanges unless the item delivered is damaged, defective, or incorrect. In such cases, we will replace the item at no additional cost to you, subject to availability.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a damaged, defective, or incorrect item, please contact us at:

Nyx Nepal
Email: studio@nyxnepal.com
Phone: 9860404457
Address: Budanilkantha-11, Kapan, Kathmandu

Thank you for choosing Nyx Nepal. We appreciate your understanding and cooperation with our Refund Policy.